Minimum Order
All orders are subject to a $50 minimum. Any orders submitted under this amount will be rounded up.
Deposit
To reserve your items/date, a non-refundable 50% deposit is required upon booking, plus a fully refundable 50% damage deposit. Alternatively, you may wish to use your credit card information and only pay should breakages/losses occur. The remaining 50% is due 2 weeks prior to the event date.
Ch ch changes
Making changes up until 2 weeks of your event date is not a problem, but please note your original booking deposit will remain the same regardless of any changes made. Your deposit will not be refunded or credited.
Cancellations
Cancellations are all good up until 2 weeks prior to the rental date. Any cancellations within 2 weeks of the event date are subject to a 25% cancellation fee. Please note, the original 50% deposit is non refundable.
Damages
Hey we get it, events can get rowdy! But remember that you – the renter – assume all responsibility for rented items. What does this mean?
All items must be returned in the same condition as received and in the same containers they came in. Damages are assessed on a case by case basis. All missing or damaged rental items (this includes the containers they arrive in) will be billed at three to five times the rental rate, or actual replacement cost. Depending which method you choose, this will either be deducted from the damage deposit and the balance returned to you, or charged to your credit card.
Have more questions? We have more answers!
Check out our FAQ page.